At Reef Gardener we do our best to provide you with affordable, reliable shipping. We offer Fedex overnight shipping on our website.
Shipping rates with Fedex:
The $10 box fee is already included in the price of shipping, there are no extra charges. We ship Mon through Thurs and will ship on a certain day for you by request. If you wish to have your package held for pickup or have the signature waived please contact us PRIOR to shipping.
Upgrading to Priority overnight is: $5.00 extra.
Saturday delivery is $15.00 extra and is not available in all areas. Please contact us to verify.
We are happy to use your own Fedex account. We only charge a box/handling fee of $10.00. If you wish to use your own acct please contact us or put your acct info in the address area.
****All of our shipments are delivered without a signature, so you don't have to wait around on Fedex all day or worry about missing your shipment.
Orders at or over $250.00 will qualify for FREE standard overnight shipping.
Florida residents spend over $150.00 get free shipping. Please contact us for this discount as the shopping cart will not do this automatically.
Reef Gardener Shipping policy:
We do our very best to pack and ship your corals/critters. All of our corals are triple bagged, packed with peanuts in a 1" thick styrofoam cooler with free heat/cool packs. We ship out by 6:30pm so your order is in transit for as short a time as possible. We check your zip code on the weather channel before shipping to make sure everything is packed specific to the conditions in your area.
We guarantee live arrival for the first 24 hours.
****Please report any DOA's within 24 hours and send pictures. This guarantee is void if you do not contact us within the first 24 hours.
We will NOT be held responsible for DOA's due to WEATHER/FLIGHT delay, lost packages, and damage caused by FedEx. FedEx will not reimburse shipping costs for weather/mechanical delays.***
If your order is damaged due to the shipper please notify us asap and save the package for evidence. We will do everything within our power to make things right, but we cannot help you if you do not contact us.
For most corals, floating them for one hour to temperature acclimate them is enough. Inverts need to be acclimated slower with 50% change in water twice-three times for at least two hours. If you have any questions or concerns just contact us. We are here to help and want to make your buying experience as worry free as possible.